Shipping Policy

At RAYEMERCHWORLD, we prioritize delivering your orders safely, efficiently, and on time. Our goal is to provide a smooth, stress-free shopping experience for customers worldwide.

1. Complimentary Shipping Worldwide
Orders over $99 are eligible for free shipping to over 200 countries. For orders below this amount, shipping fees are calculated at checkout.

2. Estimated Delivery Times
Shipping durations differ by destination. All packages are shipped via our Insured International Courier. Typical delivery times are:

  • United States, Canada, Europe, Australia, New Zealand, East & Southeast Asia: 8–25 business days

  • Middle East, Mexico, Central & South America: 10–25 business days

Delivery may be delayed by customs inspections, public holidays, or unexpected circumstances beyond our control.

3. Order Processing & Tracking
Orders are normally processed within 7 business days. After shipment, a confirmation email with a tracking number will be sent. Track your order via our site or 17track.net.

4. What to Do If Your Package Is Missing
If tracking shows your package as delivered but you have not received it, please:

  • Check with neighbors or building management

  • Inspect any secure delivery locations (porches, mailrooms, lockers)

  • Contact our customer service team at service@rayemerchworld.shop

We will work quickly to resolve the issue.

5. Order Modifications & Address Updates
If you need to update your shipping address or change your order, contact us as soon as possible. Requests may not be accommodated after the order is processed for shipment.

6. Customs Duties & Import Fees
All shipments are duty-paid. Should you be charged any import duties or taxes, send us a copy of the invoice, and we will reimburse the full amount.

7. Support & Assistance
For any questions, concerns, or shipping issues—including delays, missing packages, or damages—our support team is available at service@rayemerchworld.shop. We are dedicated to providing timely assistance and ensuring a positive shopping experience.

8. Commitment to Reliable Delivery
We partner with reputable international couriers and continually monitor logistics to ensure your order is handled safely from our warehouse to your door.